I've been reading Goleman's 'Emotional intelligence' to try and get to grips with the knife incident. I'm not sure it helps that much as there is a lot of neuroscience about the amygdala and such like and I'm not sure that's that helpful since I can't perform neurosurgery on my own brain.
I've also been checking out websites and making phone calls regarding Ager management classes. I'm not sure about it.